How to tips on Fire Proofing your home - update

4/3/2019 (Permalink)

Burnt electrical outlet in a kitchen that sparked and caught fire.

Here at SERVPRO of Hanover, Goochland & Caroline we see a lot of house fires both large and small. 

Here are some tips to fire proof your home:

Access your equipment - make sure you have smoke detectors  inside bedrooms and on every level of your home.  Change the batteries in your smoke detectors twice a year.  Spring forward and Fall back time changes are good way to remember when to change your smoke detector's batteries.

Close the door prior to going to bed.  Half of the fatal home fires start between 11pm and 7am.  Shutting bedroom doors dramatically slows the spread of smoke, flames and heat.  This can buy you crucial time to get out of the house safely.

Have an Escape Plan for everyone including your beloved pets.  Identify at least 2 escape routes for each family member and practice twice a year.  If you have kids, make sure they know what the smoke alarm sounds like in case you cannot get to them to help them escape.  Practice their escape plan with them.

Never go back inside - you will risk smoke inhalation.  Wait for the trained professionals to help you when they arrive. Stay out and stay safe.

We want you to stay safe.

Please follow these tips to help Fire proof your home.

Whole House Water Damage - 2 story home - update

4/3/2019 (Permalink)

This photos shows the sight the homeowner found when she came home. Her master bedroom supply line burst and ran all day, damage to all of her home.

This homeowner came home to her entire house flooded from floor to ceiling, this home was over 3,000sf.  Her master bathroom toilet supply line had burst and flooded her house, the water ran all day while she and her husband were at work.

Our crew arrived on-site the night she arrived home and reassured her that we could help her.  She did not know where to start, luckily we know where to start.  We took the time and went through the processes and timeline of the job so she would know what to expect from start to finish.  She was comforted to know that we where there for her through all segments of the loss.

She was so impressed with the speed that things were happening.  The entire house was packed, moved out and demolition was completed in 5 days.  This was not an easy task.  Our team of highly trained and experienced professionals worked with her and her family daily to ensure they know what our goal was that day.

These homeowners were thrilled with our level of communication, work-site behavior and amazing customer service.

This is why you should chose SERVPRO of Hanover, Goochland & Caroline for all of your water damage needs.  No job is too big for us to help.

Call our office today at (804)730-6788.

We can handle all size losses.

Why SERVPRO - Water Loss - pipe burst on 3rd floor

4/3/2019 (Permalink)

This photo shows the actual pipe that burst on the 3rd floor and caused over $25,000.00 damage.

Why SERVPRO?

Why SERVPRO of Hanover, Goochland & Caroline?  

The main reason to call SERVPRO of Hanover, Goochland  & Caroline is quick response times that help limit the extent of the damages.

This home sustained a substantial water loss during the winter months when temperature went below 10 degrees.  This home had plumbing roughed in by their builder and the homeowner's were going to finish the 3rd floor at a later date on their own.

Unfortunately, the plumbing was not insulated well enough to protect the plumbing fitting from busting in those cold and windy conditions.  We see this type of water loss a lot when the temperatures are so low for several days in a row.

The resulting damages were water damage to the half of 2nd level of the home and 1/4 of the main level of the home.  Since we were able to arrive on site so quickly this minimized the spreading out of the damages.

Merry Christmas & Happy New Year

12/27/2017 (Permalink)

From our SERVPRO family to yours!

Each year we celebrate Christmas with our SERVPRO of Hanover, Goochland & Caroline Family.  Last year and this year we decided on a bowling party.  A great way to interact with everyone and throw in some friendly competition among everyone in the field and in the office.  Last year, Jesse Black took home the trophy, so there was some friendly talk about how he would be dethroned from the top bowler this year.  Well, we all gave it a great try but were unsuccessful.  Jesse Black took the title again. Way to go Jesse!  Until next year!

After our bowling competition we enjoy our Christmas.  Margie works hard on picking out gifts and wrapping them in preparation for the festivities.  Movie tickets, restaurant gift cards, Home Depot gift cards and Walmart gift cards.  It is always fun to see who gets what!

We cannot thank David and Paige enough for our fun Christmas party.  We thank you for the awesome presents and the fun time bowling with our SERVPRO family!  

SERVPRO of Hanover, Goochland & Caroline want to wish your family a Merry Christmas and a Happy New Year.  We hope 2018 brings you much joy and success!

SERVPRO of Hanover, Goochland & Caroline Team

9/21/2017 (Permalink)

Our highly skilled and trained team is ready to help you and make it "Like it never even happened."

Let me share some history about SERVPRO of Hanover, Goochland & Caroline.  In 1996, David and Kathie Butler decided to take a leap of faith to start what is now SERVPRO of Hanover, Goochland & Caroline.  What started out in a 1,500SF warehouse/office space and 6 employees has now turned into 21,000SF and 25 employees.  With the dedication and hard work that started this business, we were able to get the trust of many Insurance Companies because of our quality of work and customer service is top notch! 

Highly trained technicians! If you don’t believe me check out “Our Crew”.  Follow this link, http://www.SERVPROhanovergoochlandcaroline.com/crew-photos, and read about all of our trusted technicians. 

We work with your Insurance!  If you need help with a water damage or fire cleaning we will work with your insurance company through the entire process.  We will be there every step of the way and coordinate those things for you!  If you have Nationwide, State Farm, Erie, Travelers, USAA, Donegal, Rockingham Mutual, The Hartford, Amica or Farm Bureau Insurance just to name a few, call us! We have relationships with these companies and many others! Let us be the middle man!

Don’t forget, we are a locally owned and operated, 24-hour emergency service company that is available to you 365 days out of the year, because water damages and fires are never planned! 

SERVPRO of Hanover, Goochland & Caroline - We make it "Like it never even happened." Call us today at 804-730-6788 if we can be of service to you.

Just few reasons Why SERVPRO!

Packing and Moving

9/18/2017 (Permalink)

Let us do all the work and heavy lifting!

SERVPRO of Hanover, Goochland & Caroline is not just a mitigation, fire and mold remediation company.  We have many other services that we can offer you!  Did you know that we can pack and move your furniture for you?

Contractors often ask us to come in and take care of packing and moving a homeowner’s furniture and content out for flooring repairs.  Some homeowner’s need to have carpet installed or hardwoods sanded and refinished. In order to complete that task, everything must be moved out.  We have an excellent crew that comes in and treats your items as if they are their own.  It is very important to us to pack each item properly to ensure that the piece stays intact. Once your personal items are packed, we send in the “muscle” to move your packed content and your furniture.  We have an 18,000SF climate controlled warehouse where we can store your items.  Once your repairs are completed, we perform a post clean by wiping down your horizontal surfaces and then we return your items back to their original location.

Take the nightmare out of packing and moving, and call SERVPRO of Hanover, Goochland & Caroline, “your trusted and local packing and moving experts!”

Call us today at 804-730-6788 and we will take the headache out of the packing and moving.

Why SERVPRO - Employee Spotlight - Margie

12/13/2016 (Permalink)

Margie always gives service with a great big smile!

Let me introduce you Margie.  Margie has been with the SERVPRO of Hanover, Goochland & Caroline team for over 11 years. She is our go to gal!  Whenever there is something the office staff needs or the crews need, Margie always has it in her “hidden” stash.   She is also our chef extraordinaire and will cook some of the most amazing dishes … YUM!   

Margie’s SERVPRO life consists of handling home builder warranty or production needs that we work with in the area in addition to the local county services needs and all of our self-pay jobs that are called in.  One of Margie's newest programs she is an expert at is Symbility.  She really adapts to what is needed.  

Through the years of working with mold jobs, she has learned how to translate Malvern’s handwriting, resulting in Margie being fluent in “Malvernese”.  Margie holds our SERVPRO Crew Training certification and loves that there is never a dull moment here at work!

When Margie is not working hard at work, she is busy spending time with her husband and running her kids to and from their commitments!  Margie has 2 kids, Xavier who is 18 and Malia who is 16. 

SERVPRO of Hanover, Goochland & Caroline is very lucky to have Margie.  She is incredibly dedicated and gives top notch customer service to all of our customers.  Thank you for all your hard work Margie!

Why SERVPRO of HANOVER - About Us!

5/25/2016 (Permalink)

We can handle any size water damage, fire cleaning or mold remediation!

Here is some history about SERVPRO of Hanover, Goochland & Caroline, INC.  In 1996, David and Kathie Butler decided to take a leap of faith to start what is now SERVPRO of Hanover, Goochland & Caroline, INC.  What started out in a 1,5ooSF warehouse/office space and 6 employees has now turned into 21,000SF and 25 employees.  With the dedication and hard work that started this business, we were able to get the trust of many insurance companies due to our quality of work and top notch customer service! 

Highly trained technicians! If you don’t believe me check out “Our Crew”.  Follow this link, http://www.SERVPROhanovergoochlandcaroline.com/crew-photos, and read about all of our trusted technicians. We are constantly striving to educate our crew and keep them up-to-date with the newest techniques that are coming to the market.  As manufactures of flooring companies, paint manufacturers and builders are coming out with new products, it is our job to stay educated with the best way to clean and how to care for them. 

We work with your insurance!  If you need help with a water damage or fire cleaning we will work with your insurance company through the entire process.  Often times, we will need to reach out to your adjuster to get approval to do work outside of the traditional scope of work.  There are times we will need to coordinate with your insurance company when your clothing or electronics need to be cleaned due to a smoke/fire damage.   We will be there every step of the way and coordinate those things for you!  If you have Nationwide, State Farm, Erie, Travelers, USAA, The Hartford, Amica or Farm Bureau insurance just to name a few, call us! We have relationships with these companies and many others! Let us be the middle man!

Don’t forget, we are a locally owned and operated, 24-hour emergency service company that is available to you 365 days out of the year, because water damages and fires are never planned! 

SERVPRO of Hanover, Goochland & Caroline - We make it "Like it never even happened." Call us today at (804)730-6788 if we can be of service to you. 

Just a few reasons why SERVPRO of Hanover!

Employee Spotlight - Chris McDowell

3/24/2016 (Permalink)

Chris is ready to tackle the day and take care of our customers!

Meet Our Crew!                       

Introducing one of our longest serving Crew Chiefs, Christopher V. McDowell.  Chris has been with SERVPRO of Hanover, Goochland & Caroline for 13 years.  Through his years with SERVPRO of Hanover, Goochland & Caroline, he started out as a technician helping other Crew Chiefs perform water damages and worked his way up to Crew Chief.  Chris is certified in water damage restoration, mold remediation, advanced structural drying and carpet cleaning.  When we receive large commercial water damage jobs and large mold jobs, Chris is our lead on running those jobs.  His knowledge and excellent note taking makes the work flow of the jobs run seamlessly. Helping homeowners out when they are experiencing water damages and walking them through the whole process is one of the key things Chris enjoys about his jobs.  Chris also likes to see the large jobs come together with the drying process. 

If you know Chris, you know he is a diehard Florida State University sports fan.  His favorite memory is attending the Rose Bowl when FSU won the title, a memory to last a lifetime! Chris is very passionate about sports and staying fit, so in his free time he plays flag football, basketball, soccer and enjoys going to the gym.  Something you may not know about Chris, is that he wanted to be a health administrator at a sports clinic.

We are very lucky to have Chris as a part of our SERVPRO of Hanover, Goochland & Caroline family.  His knowledge of this industry and his passion for helping homeowners is key to our success!